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**If you have questions or need support regarding your mortgage or bank account(s), please reach out to our Customer Service Team.**
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Sales & Operations Center
5100 Tennyson Parkway, Suite 100
Plano, TX 75024
Main: 855.825.6522
Servicing Center
244 South Gateway Place
Jenks, OK 74037
Main: 877.764.9319
Registration and Commitment/Lock Desk
Commitment Desk / Lock Desk | 855-825-6520 (Toll Free) |
Best Effort First & Second Liens | |
Best Effort TVLB Locks and SETH GoldStar Second Lien | |
Mandatory Bid Lock Desk | |
Commitment / Lock Desk Personnel Hours | Hours 8:00 a.m. to 6:00 p.m. CT |
Manual Locking Hours for Gateway Second Liens and SETH GoldStar Second Liens | Hours 8:00 a.m. to 6:00 p.m. CT |
GEMS Online Locking Hours | First Posting to 11:59 p.m. CT |
Business Hours and Holiday Schedule
Gateway’s Correspondent Lending Division business hours are between 8:00 a.m. and 6:00 p.m. (CT), Monday through Friday.
Gateway is closed on the following holidays:
New Year’s Day | Thursday, January 1, 2026 |
Martin Luther King, Jr. Day | Monday, January 19, 2026 |
Presidents Day | Monday, February 16, 2026 |
Memorial Day | Monday, May 25, 2026 |
Juneteenth | Friday, June 19, 2026 |
Independence Day | Saturday, July 4, 2026 |
Labor Day | Monday, September 7, 2026 |
Columbus/Indigenous People’s Day | Monday, October 12, 2026 |
Veterans’ Day | Wednesday, November 11, 2026 |
Thanksgiving Day | Thursday, November 26, 2026 |
Christmas Day | Friday, December 25, 2026 |